Inside Paychex

The Clock is Ticking: Know the Enterprise Support Pathways, Get the Answers You Need Fast

There’s never a good time to need tech support. For every minute and second your device or application isn’t working properly, you can feel your productivity slipping away. On this podcast, you’ll learn where to look to get the support you need in any situation. Topics Include: Knowledge vs. AskiT, Click to Chat, Calling Enterprise Support, Closing Your Ticket, and Accountability within Enterprise Support.

Women’s Initiative Network: Celebrating the Women of Paychex All Year Long

Throughout our history, Paychex has been transformed by dynamic, innovative women at both the leadership and individual contributor levels. We celebrate that tradition through our Women’s Initiative Network (WIN) employee business resource group, which is the topic of today’s Inside Paychex podcast. Guest host Tione Torrens speaks with WIN members Myanah Simmons, Lisa Granite, and Cindy McGathey.

Marty, Marion, and the (Myths and) Magic of Mentoring

In this conversation, we dispel some of the myths of mentoring (for example, that it only benefits the mentee) and explore how mentoring relationships can expedite personal development, promote continuous learning, and set both participants up for success. Guests: Marty Ellis, Sr. Regional Sales Manager - PEO Central and Marion Penn, Senior PEO Representative.

Paychex Internship Program: How We Recruit College Students – and Get Them to Stay

How do we position Paychex as an employer of choice on college campuses? How do we identify situations at Paychex where the perspective of an intern would be valuable? And as an internship concludes, how do we transition interns to full-time employees? Get insights about the Paychex Internship Program from administrators Ashley George, Diversity Recruitment Manager, and Bri Scammon, Talent Enablement Partner, on this episode of the Inside Paychex podcast.

A Culture of Belonging: Have You Joined a Paychex Employee Business Resource Group?

Employee Business Resource Groups (EBRGs) might be new to Paychex, but the data is clear that EBRGs are beneficial both for employee participants and for businesses. On this podcast, DEI Program Manager Tione Torrens unpacks the mission of our EBRGs and why YOU should join!

Employees Like Diane Govea Helping to Grow Paychex

We have an active and passionate employee base at Paychex, and our employees have embraced the opportunity to refer small and mid-sized businesses - the ones they interact with in their personal lives - to Paychex. On this episode, Sales Assistant Diane Govea shares her approach for spotting businesses to refer.

“We’ve Made Our Company Stronger” - There’s Validation in Allies, Executives Participating in DEI Events, Says Hev Calhoun

As Pride month comes to a close, we sit down with Hev Calhoun, Technical Service Representative II in the Multi-Product Service Center. In our conversation, Hev reflects on the 2023 Paychex Pride Signature event, what the Rainbow Alliance means to him as a professional, and more.

Military Spouse Appreciation: What’s it Like Being Married to a Member of the U.S. Military?

Paychex has a history of supporting not only Veterans, but also active members of the U.S. military as well as their spouses. One example is our military spouse hiring initiative. To learn more about the personal and professional experience of being a military spouse, we sat down with Casey Noble, a Service Partner in the Multi-Product Service Center. Casey’s husband Mark serves in the 82^nd Airborne Division of the United States Army, and they live on the Fort Bragg base in North Carolina.

Tourette Syndrome Awareness – a Conversation with Claudine and Nick Venuto

The Hollywood depictions of Tourette Syndrome don’t tell the whole story. On May 15, the Tourette Association of America will kick off a month-long campaign to raise awareness for this somewhat misunderstood neurodevelopmental disorder. To show our support and explore the ways that Tourette affects and presents in different people, we spoke with SMB Service Specialist Claudine Venuto and her son Nick. Nick has Tourette Syndrome and served as a Youth Ambassador for Tourette Association of America in South Carolina.

“Be Kind to Yourself” - Where Nicole Csiszar Has Found Inspiration Across 17 Years at Paychex

She grew up the daughter of a small business owner (her father a mechanic who immigrated to the U.S. from Hungary), and now she helps Paychex serve our micro business segment as an HR Services Region Manager. As part of our Women’s History Month celebration, Nicole Csiszar talks about women who have influenced her, some of her biggest lessons learned, and how we can elevate female colleagues.

Spotlight $500: Get Rewarded for Helping Paychex Secure Client Testimonial Videos

Client testimonial videos can be a powerful tool in bringing new customers to Paychex. If you identify a customer that’s willing to record a testimonial with our marketing team, and the video appears on paychex.com, you’ll receive $500 in Spotlight points. Learn more about the program on this podcast with Caroline Hughes, Sales Account Manager - Mid-Market Strategic Accounts, and Marc Dovi, Senior Marketing Content Program Manager. Submit your client at payx.me/spotlight500.

The Ways We Give: Chatting with Lisa Fleming, Executive Director of the Paychex Charitable Foundation

Since 2014, the Paychex Charitable Foundation has been a vehicle for us to give back to the communities where our employees and customers live and work. Where will we focus our philanthropic efforts in 2023, and how can employees get involved? Listen to this conversation to find out.

Dare to Tri (athlon): Josh Polito Set to Swim, Bike, and Run with Sarcoidosis

In 2020, Josh was diagnosed with a rare condition called Sarcoidosis, an inflammatory disease that often affects the lungs. Determined to persevere and provide hope and inspiration for others, Josh completed his first half marathon in the fall of 2022, and within 36 hours of finishing he set his sights on completing the Atlantic City 70.3 Ironman in 2023.

Football to Infrastructure: Sideline to Sideline with Dave Hergert from PD&IT

During the week, he manages infrastructure solutions at Paychex. On the weekends, he’s a college football referee and an instant replay field tech for the NFL. In this conversation, Dave Hergert talks about the skills that translate from the office to the football field, and how his side gigs satiate his love of rules.

Good Over Evil, Light Over Darkness: The History and Traditions of Diwali Explained by Vivek Chaudhary

You may have heard that Diwali is referred to as the Festival of Lights, but do you know why? In this podcast, Vivek Chaudhary shares the history and significance of this revered Indian holiday (actually five days – more on that in the episode), related traditions, and the importance of a clean environment during Diwali.

“Make Someone’s Life Easier” - What a Great Day Looks Like for Our Top Service Professionals

Paychex names 30 Service STARs each year, and these individuals truly set the standard for service at Paychex. We sat down with three of our 2022 STARs to understand what drives them to deliver exceptional service, why they look at things from the customers’ perspective, and what they enjoy most about their work.

Here's our Customer Service Week conversation with HR Account Management Supervisor Dawn Mountney, PEO Client Training Representative Dennisse Apolito, and Dedicated Service Center Service Partner Macy Gunter.

75 Years of Paychex Experience: CX Encompasses Everything – Luckily, Meg and Gail Have Seen It All

Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.

Chawn Tucker Does It All: 15-Year Paychex Veteran is a Man of Many Vocations

For a grandpa, Chawn Tucker is awfully spry. At work, he manages an IT Technical Account Management Team. At home, he’s a jack of many trades. One minute he’s in the garage, taking apart and reassembling household objects. The next he’s in the kitchen, flexing his culinary muscle. This multi-faceted colleague is someone you should know.

Intentionally Inclusive - Meet our new Director for DEI & Employee Experience!

This month Paychex welcomed our first ever Director for DEI and Employee Experience, Maggie Rivera! Tune in as we get personal and learn more about Maggie’s story. She shares with us her navigation as a DEI practitioner, her plans for the future and the true power of being “Authentically You”.

Go Back to School with Marcy Hotchkiss

The start of a new school year can be stressful. New situations, people, and experiences can cause anxiety for parents and their children. Plus, parents are tasked with balancing work and their kids’ educational needs. It’s a demanding time for many, and that’s exactly why you should prioritize your well-being. Paychex has employee resources that can help.