Inside Paychex

Military Spouse Appreciation: What’s it Like Being Married to a Member of the U.S. Military?

Paychex has a history of supporting not only Veterans, but also active members of the U.S. military as well as their spouses. One example is our military spouse hiring initiative. To learn more about the personal and professional experience of being a military spouse, we sat down with Casey Noble, a Service Partner in the Multi-Product Service Center. Casey’s husband Mark serves in the 82^nd Airborne Division of the United States Army, and they live on the Fort Bragg base in North Carolina.

Tourette Syndrome Awareness – a Conversation with Claudine and Nick Venuto

The Hollywood depictions of Tourette Syndrome don’t tell the whole story. On May 15, the Tourette Association of America will kick off a month-long campaign to raise awareness for this somewhat misunderstood neurodevelopmental disorder. To show our support and explore the ways that Tourette affects and presents in different people, we spoke with SMB Service Specialist Claudine Venuto and her son Nick. Nick has Tourette Syndrome and served as a Youth Ambassador for Tourette Association of America in South Carolina.

“Be Kind to Yourself” - Where Nicole Csiszar Has Found Inspiration Across 17 Years at Paychex

She grew up the daughter of a small business owner (her father a mechanic who immigrated to the U.S. from Hungary), and now she helps Paychex serve our micro business segment as an HR Services Region Manager. As part of our Women’s History Month celebration, Nicole Csiszar talks about women who have influenced her, some of her biggest lessons learned, and how we can elevate female colleagues.

Spotlight $500: Get Rewarded for Helping Paychex Secure Client Testimonial Videos

Client testimonial videos can be a powerful tool in bringing new customers to Paychex. If you identify a customer that’s willing to record a testimonial with our marketing team, and the video appears on paychex.com, you’ll receive $500 in Spotlight points. Learn more about the program on this podcast with Caroline Hughes, Sales Account Manager - Mid-Market Strategic Accounts, and Marc Dovi, Senior Marketing Content Program Manager. Submit your client at payx.me/spotlight500.

The Ways We Give: Chatting with Lisa Fleming, Executive Director of the Paychex Charitable Foundation

Since 2014, the Paychex Charitable Foundation has been a vehicle for us to give back to the communities where our employees and customers live and work. Where will we focus our philanthropic efforts in 2023, and how can employees get involved? Listen to this conversation to find out.

Dare to Tri (athlon): Josh Polito Set to Swim, Bike, and Run with Sarcoidosis

In 2020, Josh was diagnosed with a rare condition called Sarcoidosis, an inflammatory disease that often affects the lungs. Determined to persevere and provide hope and inspiration for others, Josh completed his first half marathon in the fall of 2022, and within 36 hours of finishing he set his sights on completing the Atlantic City 70.3 Ironman in 2023.

Football to Infrastructure: Sideline to Sideline with Dave Hergert from PD&IT

During the week, he manages infrastructure solutions at Paychex. On the weekends, he’s a college football referee and an instant replay field tech for the NFL. In this conversation, Dave Hergert talks about the skills that translate from the office to the football field, and how his side gigs satiate his love of rules.

Good Over Evil, Light Over Darkness: The History and Traditions of Diwali Explained by Vivek Chaudhary

You may have heard that Diwali is referred to as the Festival of Lights, but do you know why? In this podcast, Vivek Chaudhary shares the history and significance of this revered Indian holiday (actually five days – more on that in the episode), related traditions, and the importance of a clean environment during Diwali.

“Make Someone’s Life Easier” - What a Great Day Looks Like for Our Top Service Professionals

Paychex names 30 Service STARs each year, and these individuals truly set the standard for service at Paychex. We sat down with three of our 2022 STARs to understand what drives them to deliver exceptional service, why they look at things from the customers’ perspective, and what they enjoy most about their work.

Here's our Customer Service Week conversation with HR Account Management Supervisor Dawn Mountney, PEO Client Training Representative Dennisse Apolito, and Dedicated Service Center Service Partner Macy Gunter.

75 Years of Paychex Experience: CX Encompasses Everything – Luckily, Meg and Gail Have Seen It All

Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.

Chawn Tucker Does It All: 15-Year Paychex Veteran is a Man of Many Vocations

For a grandpa, Chawn Tucker is awfully spry. At work, he manages an IT Technical Account Management Team. At home, he’s a jack of many trades. One minute he’s in the garage, taking apart and reassembling household objects. The next he’s in the kitchen, flexing his culinary muscle. This multi-faceted colleague is someone you should know.

Intentionally Inclusive - Meet our new Director for DEI & Employee Experience!

This month Paychex welcomed our first ever Director for DEI and Employee Experience, Maggie Rivera! Tune in as we get personal and learn more about Maggie’s story. She shares with us her navigation as a DEI practitioner, her plans for the future and the true power of being “Authentically You”.

Go Back to School with Marcy Hotchkiss

The start of a new school year can be stressful. New situations, people, and experiences can cause anxiety for parents and their children. Plus, parents are tasked with balancing work and their kids’ educational needs. It’s a demanding time for many, and that’s exactly why you should prioritize your well-being. Paychex has employee resources that can help.

Look to the STARS: Shining Bright, These Individuals Will Show You the Way to Service Excellence

What do we look for when we select our Service STARs each year? What types of behaviors do our STARs exhibit that, when noticed by their colleagues, show up in their STAR nominations? For answers, we sat down with program coordinator and Paychex communications program manager Melissa Madia.

Intentionally Inclusive - Tips for Hard Talks

Our current climate has opened the door for a vast amount of difficult conversations - inside and outside of work. Join our host, Ashley George and special guest Rick Cognata to talk through best practices as you prepare for, engage in and end difficult conversations. You can do it!

Medicine Hat Horses: The Story Behind the Name and How Derrick Dorvit Came to Own One

Named for their white face with a colored patch covering their ears and head, Medicine Hat horses are truly majestic animals. According to Native American legend, Medicine Hat horses had the ability to protect their riders from injury and death in battle. How did Paychex senior channel sales consultant Derrick Dorvit come to own one? We sat down with him to find out.

Intentionally Inclusive - Juneteenth events and getting refocused!

Intentionally Inclusive host Ashley George is joined by DEI Project Manager Tione Torrens to discuss some recent events at Paychex, including a revisit of the Juneteenth event. With a new focus of highlighting the voices of Paychex, hear about ways our businesses are working towards an intentionally inclusive workplace. Tune in for brave conversations and best practices!

Steve Gossin Tells Us More About the New Career Center for Paychex Employees

Whether you’ve been in your role for a day or a decade, there’s a natural curiosity about the jobs that exist across the company. Now, with our new Career Center, it’s easier than ever to explore what’s out there. We sat down with Talent Acquisition Manager Steve Gossin to learn how to set up job alerts, and more, in the new platform.

Setting Boundaries and Saying No: For Mental Health Awareness Month, Erin Gilmer Talks About Her Experience with Bipolar II Disorder

Erin Gilmer is a PEO Benefits Specialist in St. Pete, FL. She was diagnosed with Bipolar II Disorder 10 years ago and has spent a decade taking note of the factors that help her live a happy and healthy life. In addition to sleep, nutrition, and therapy, Erin says a key component of her mental health is setting boundaries and saying no…often to herself.

Culture Unfiltered: Episode 39 - Innovation with Jody Stolt

In a time when the recruitment of top talent is so challenging, how does Paychex remain innovative to attract and retain top talent? Joining us this month is Senior Director of Talent Acquisition and New Hire Onboarding Jody Stolt, who shares how her team's innovative approach to focusing on "the great stay" keeps us moving forward.