Inside Paychex

We're taking a look at what it means to Be Helpful at Paychex with Tami Duncan, Vice President of SMB Sales, who shares with us how critical the partnership is between Sales and Service when trying to be helpful to our customers. Tami also shares some of her favorite reminders on being a more active listener, while also introducing us to...squirrels at a rave? All this and more on this fresh episode of Culture: Unfiltered!

Before you turn the page (get it now?) to 2021, join Michael and Becky as they count down the top ten Paychex employee and company news stories of the year. We had marriage proposals, celebrity sightings, scholarships, and much more. Get notified of all new episodes by following Inside Paychex on the Spotify, Apple Podcasts, or Podbean mobile apps.

It’s a bit of a hat on a hat, isn’t it? The stress of Year End on top of everything we’re already contending with in 2020? But there’s good news – a bunch of it, in turns out. Sensing a collective appetite for warm, uplifting stories, Oasis sales director Barry Gauch kicked off The Guiding Light video series. During this conversation, Barry explains how the program came to fruition.

As we highlight what it means to "Be Helpful" at Paychex, we spend some time with Steven Martinez, a Senior Learning Instructor in Albuquerque, who has spent his career finding new ways to be helpful in multiple roles. 

On this episode, we revisit the top myLink stories from October. Topics covered include: 2021 Open Enrollment, Personal and Professional Development during Year End, November’s Culture Shaping concepts, and how Paychex is celebrating Veterans in November.

Questions, queries and quandaries, oh boy! It's our first "call-in" show where Debra and Kevin respond to questions submitted throughout the past month to CultureUnfiltered@Paychex.com! They were joined by some special guest respondents as well as some folks who were able to record their questions with us for the show!

Do you have a question for the Culture mailbag? Send it to CultureUnfiltered@Paychex.com and we'll respond to it on a future episode!

We're living in a time of unparalleled uncertainty, but one thing we can control - which happens to provide some much-needed peace of mind - is our health benefits. Paychex benefits director Jake Flaitz and benefits operations manager Diane Mohorter dip into the benefits mailbag to help listeners prepare for open enrollment and take the first important steps toward managing their well-being in 2021.

One has more than a decade of experience in the tourism and hospitality industry. One is a Paychex lifer who’s held multiple roles across sales, service, and IT. Today, they join forces in listening to clients and Paychex employees to better understand and enhance our customer experience (CX) – and we all have a part to play.

We had the opportunity to talk with George Rivera this month about the Paychex value of Respect. Listen in as George talks about growing up as the son of small business owners, and how that shapes the way he treats employees and customers as the Sales Director of Paychex One. You'll also see first hand how George is able to "be here now" for Kevin, as Kevin copes with the realization that not everyone in Boston is a Red Sox fan. 

Want to be featured on a future episode of Culture: Unfiltered? Record your questions or comments and email them to CultureUnfiltered@Paychex.com!

In recognition of National Hispanic Heritage Month, virtual sales representative Rob Peña talks about how he's been able to help Paychex connect with Latino business owners, childhood experiences and lessons learned that continue to drive him today, and what he enjoys most about being part of the company's growing Inclusion & Diversity network.

On this episode, we cover the launch of the meQuilibrium mobile app for Paychex employees, recent cable news appearances for our president and CEO, the unveiling of Paychex webinars that deliver professional development credits for HR pros, Webex virtual backgrounds, and much more.

What's it like to dream up new products and get those products ready for primetime, and how can you turn a lonely, bedraggled "idea" into a thing of beauty? Kevin & Debra talk Innovation with PD&IT superheroes Muldair Welch and Jody Cravotta who answer these questions and more.

The way we work is changing, and that makes it a perfect time to assess risk and look for process improvement opportunities. At Paychex, teams can do this by undergoing a P4 (Paychex Peer Process Program) review. Hear what a P4 looks and feels like from expert Anna Ziegler and recent participant and Paychex Insurance Agency manager John Schifano.

Join Kevin & Debra as they talk about Innovation (and what it’s like to chat with Jim Gaffigan) with Events Marketing Manager Gina Piendel on this month’s episode of Culture: Unfiltered!

Michael and Becky talk about highlights from the July Culture Shaping video (featuring VP Tom Hammond and Maureen Lally’s thoughts on accountability), company honors from Selling Power magazine, computer screen optimization tools, and the latest examples of our #PaychexCares spirit in action.

From celebrating pride month and Black history to neuro-diversity and so much more, the Paychex team in Lehigh Valley is doing a great job of creating an inclusive workplace! We welcomed Shanta Eggleston and Liliana Fernandes to the show this month to ask one question - what more can I do?

On this episode of What’s Your Story, HR Advisor Kevin Geiser provides an overview of his role at Paychex and how he and his peers have been helping customers overcome COVID-19 challenges.

Michael and Becky revisit the top employee news headlines from May. Topics mentioned in this episode include: the company’s refreshed culture shaping program, how Paychex leaders are getting creative to help employees stay high on the mood elevator, mental health awareness month, results from the latest Fitbit challenge, and more.

Has “work-life balance” become “work-life integration?” What’s the importance of taking personal time off when you can’t really go anywhere or see anyone? We address these questions and the multi-dimensionality of wellness with director of benefits and wellbeing Jake Flaitz in the latest episode of What’s Your Story.

When you take culture as seriously as we do, it's not a bad idea to stop every so often to look at where you've been and where you're going. We take the time this month to learn about the foundation and future of Paychex culture from our President and CEO, Marty Mucci!